WELCOME TO M-ONLY
Mercedes Servicing from only £49
Nobody does it better
OUR SERVICES
Vision Statement
"To repair your Mercedes Benz to factory standards using only technology and parts recommended by Mercedes Benz"
Good Reasons To Come To M-Only:
- Your car will only receive original, genuine Mercedes Benz parts using Mercedes diagnostics.
- Your car will be serviced by Dealership Trained Technicians in an independent Mercedes Servicing Centre.
- Your car will only have Mobil One fully synthetic Oil and Lubrication.
- Your car will retain the Manufacturers Warranty with our service.
- Your car would typically cost £49 for an 'A' and £99 for the 'B' Service excluding parts, labour and VAT.
- We are registered with Mercedes Benz for full technical support and have leased our computers from Mercedes Benz
- Mechanical and Electrical work.
- Accident Repairs.
- MOT testing.
- We can stamp your service book.
Body Shop
M-Only specialises in accident repairs, re-sprays, crash repairs, insurance repairs, dent repairs, scratch repairs, & car body repairs.
We carry out repairs for ALL Insurance companies.
It is your right to choose who repairs your car.
ABOUT US
M-Only was set up to meet the demand for quality "Mercedes Servicing" at a fair price. In May 2004 Daimler-Chrysler, the parent company of Mercedes Benz, removed any requirement to Service your car at a dealership to retain your warranty (see enclosed Office of Fair Trading Letter).
At M-Only, we are Registered with Mercedes Benz for Full Technical Support. Cars are Serviced and Repaired by Dealership trained Technicians using only genuine original Mercedes Benz parts and Mobil-1-oil.
The major difference between us and any other dealership is that we charge £60 an hour, whilst other dealerships have much higher rates.
- How do we keep your Car Secure?
- At M-Only, your car is always monitored by CCTV. In addition, all cars are secured overnight inside the workshop under Redcare/GSM Security Alarm monitored by ADT, which is connected to the Police Station.
- How do we keep your Servicing Costs so low?
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The costs of our business are minimised by locating our Workshop in a Business Park where the Rent and Rates are much
lower than on main roads. These lowered costs allows us to pass on these savings to our customers. At M-Only we
leave emulated "Budget Airlines" with a no frills approach to Servicing.
However, we do not compromise on the quality of Service despite the low price. - Can I wait with my car while it is serviced?
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Our Workshop is designed with a large viewing window overlooking the Workshop. This allows you to see your car while
it is being serviced. The reception room has a television and coffee is available to make your viewing comfortable.
In addition, it allows you to discuss matters with Technicians. - How long will my service take?
- We normally service cars on the same day. In the event of additional work being needed, the car can be brought back or stored overnight inside the workshop.
- How long is the warranty we give?
- We provide the same warranty as Mercedes Benz Dealerships on parts.
- Does M-Only have all the Computers and Equipment?
- At M-Only, we have leased our Computer Systems from Mercedes Benz UK. This provides us with all the call backs and updates supplied to dealerships.
We aim to retain your confidence in us.
M-Only. Nobody does it better ...
LOCATIONS
M-OnlyUnit 2 & 3, Boston Business Park
Trumpers Way, Hanwell, London W7 2QA
Tel: 020 8606 9333, Fax: 020 8606 8699
E-mail: services@mercsonly.co.uk
BODYSHOP
Body Shop
Your main concerns when your car is damaged by accident are:
- Is your car going to be repaired properly?
- Is your Insurance Company going to pay for the Repair?
- Will I receive a courtesy car?
At M-Only, we:
- Only employ fully trained Technicians.
- Only use Mercedes Benz original Dealer parts.
- Only use Mercedes Benz approved Repair methods, provided to us by Escribe (British Insurers approved Thatcham) programme.
- Only use Mercedes Benz approved paint systems (Glasurit).
- Have invested in the latest equipment & technology to provide "The State of the Art" Body shop & Spray- booths/oven, which ensures a flawless finish.
- Your car will be collected by us (free of charge) by our recovery vehicles.
- An estimate is then prepared using the Audatex programme(British Insurers approved).
- The relevant digital images are taken, which are then emailed to the Engineers of the Insurance Company.
- Frequently, the estimate is agreed remotely with the Engineer, saving time & avoiding physical inspection.
- Your car is electronically measured to ensure square chassis.
- Your car receives an integrated repair service which includes Mercedes Benz approved computer tests to ensure electrical perfection.
- Your car will be repaired to the highest standard by our experienced technicians, panel repairers and paint sprayers.
At M-Only we have computerised alignment systems, high specification jigs & the correct specialist systems in place to produce the best complete repair to your car.
Providing Insurers with Mercedes approved methods & systems avoids delays or uncertainty, which then leads to a swift conclusion.
Your insurance will normally cover for a courtesy car. In the event that it doesn't, we will always offer you a loan car.
You have a legal right to choose who repairs your car.
- Can I repair my car at any garage or do I have to go to one that my insurers insist on?
- You have the legal right to repair your car at any garage. Insurance companies tend to steer you to one of their favoured workshops in order to control costs. This inevitably forces these workshops to use inferior products & methods.
At M-Only, you can be assured of the highest specification of work at a fair price for all. - Do you guarantee work undertaken to my vehicle?
- Yes, for a minimum period of 24 months, or the remainder of your manufacturers warranty on your Mercedes Benz vehicle.
- Why can delays arise during repairs?
- The insurance company engineer may need to inspect the vehicle. Additional parts may be identified during the course of repairs beyond the original estimate.
- What payments am I responsible for before my car is returned?
- The payments would involve the excess contributions (on occasions the insurance company may charge for the replacement of worn items e.g. tyres, exhausts, etc.), VAT if you are registered, damage to courtesy car (if applicable), additional private work as requested, any costs under the Road Traffic Acts (e.g. fines).
- What happens if the insurance company does not approve all items of repair?
- We are only able to undertake the work approved by the insurance company's engineer and other repairs would need to be subject to private invoice. If you are unhappy with the engineer's decision it is important that you contact your insurance company immediately.
- Can I choose when I have my car delivered?
- We will try to provide an indication of morning or afternoon delivery. The courtesy car must be available to us at all times.
- Who is responsible for damage to cars provided by M-Only?
- Your own insurance policy is used for the courtesy car and you are responsible for any excess payments.
- Is there any charge for the courtesy car?
- No, the vehicle is subject to a pre-delivery inspection but you must check oil, water, lights and tyres daily.
- Can I use the courtesy car for holidays, courses or extended travel?
- No, unless it is agreed that the duration of repair would be for a period beyond your expected return date
